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Version: 2.4

Talk to Support

If ACS Assistant can't fully answer your question, you can message a real person. Support is its own chat, separate from the AI assistant.

Start A Support Chat​

Open the menu and choose Help & feedback. A real person reads every message and replies in the same chat.

When To Expect A Reply​

Replies from a person are not live. Support typically replies within 24–48 hours. You can keep using the app in the meantime — new replies appear in the chat when they arrive. A support specialist (for example, Canberk O.) will answer.

Get Notified About Replies​

So you don't have to keep the chat open while you wait:

  • The first time you send a message, the app may ask to turn on notifications. Enabling them lets the app alert you the moment a reply arrives.
  • When there's an unread reply, a small dot appears on the menu icon and on the chat entry, so you can spot it at a glance.

Good To Know​

  • Messaging support does not use AI credits — only the AI assistant does.
  • You can switch between the AI assistant and support whenever you like.
  • Support is available when you're signed in.